![]() MOSO solar will replace any products or parts of the product during the Warranty Period proved to be defective in design or manufacture. To provide excellent Service to MOSO solar’s end users, all MOSO solar authorized Dealers or Distributors are requested to respond to your warranty claim. MOSO solar keeps the right to arrange the warranty service for end users and to use third parties for performing warranty services.Īll warranty services are free of charge only if the action is agreed with MOSO solar in advance. Furthermore, claims for compensation for direct or indirect damages arising from the defective inverter are not covered by the warranty.įaulty inverters and components should be returned to MOSO solar, they must be packed in their original or equivalent packaging for transportation. All other costs, particularly transports, travel- and accommodation cost of MOSO solar personnel as well as costs of your own staff are not included in the warranty. The warranty includes the cost of work and material necessary to regain faultless functioning inverters. If the remaining warranty period is less than 6 months, you will automatically receive a 6-month warranty period for the replacement unit. In this event, you will not receive a new warranty card, and this replacement will be registered by MOSO solar. the warranty period of the original device will continue. If the inverter needs to be exchanged, the remainder of the warranty period will be transferred to the replacement unit, i.e. L Exchanged with a refurbished inverter that includes all firmware updates ![]() If an inverter is faulty while it is under MOSO solar warranty period, it will be: L Documentation of previous claims/exchanges (if applicable). L Detailed information about the entire system (module, PV system diagram, etc.). L Error messages on the LCD screen (if available) and additional information about the fault/error. L A copy of the valid purchasing invoice and warranty card of the inverter. L Product Model (e.g.SF5KTL) and product serial number (e.g. ![]() To make a claim under the warranty periods of MOSO solar, you need to provide us the following information and documentation of the faulty inverter: You may also contact your dealer (MOSO solar authorized dealer or distributor) or installer if your unit is defective or faulty. In the case of a faulty inverter during the agreed MOSO solar warranty period, please report defective inverters with a brief error description to our service hotline for registering and send your warranty card to our service department by fax/email to process the warranty claim. Please refer to Moso's price list for details. Moso solar inverter offers a variety of warranty period. If our end customer fails to provide the valid purchasing invoice, the standard warranty period for MOSO solar inverters is 63 months (5.25 years) from the date of production (it’s on the SN) from Shenzhen Moso Power Supply Technology Co., Ltd. Our end customer needs to provide the valid purchasing invoice to verify the date of purchase. The standard warranty period for MOSO solar inverters is 60 months (5 years) from the date of purchase. MOSO Warranty Terms and Conditions WARRANTY PERIOD
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